FAQs
How do I place an order?
Simply browse our products, add the items you want to your cart, and proceed to checkout. You’ll be asked to enter your delivery details and choose a payment method to complete your purchase.
Do I need an account to shop?
You can check out as a guest, but we recommend creating an account. This allows you to track your orders, save your delivery address for faster checkout, and view your order history.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fresh delivery. If you need to make changes, please contact our support team immediately. Once the order is out for delivery, we may not be able to modify it.
How long does delivery take?
We offer same-day delivery for orders placed before [Insert Time, e.g., 2:00 PM]. Orders placed after this time will be delivered the next day. You can choose your preferred delivery slot during checkout.
Is there a delivery fee?
Yes, we charge a standard delivery fee of [Insert Amount]. However, we offer free delivery on all orders over [Insert Amount].
What if I’m not home when the delivery arrives?
Our driver will try to contact you. If you are unavailable, we can leave the order with a neighbor or security guard if you have given us permission. Otherwise, the order will be returned to the store, and a redelivery fee may apply.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), as well as Instant EFT and secure online payment options.
Is it safe to use my credit card on your website?
Absolutely. We use industry-standard encryption and secure payment gateways to ensure your personal and financial information is always protected. We do not store your credit card details on our servers.
What if I receive a damaged or incorrect item?
We take great care in packing your order, but if something is wrong, please contact us within 24 hours of delivery. We will happily replace the item or issue a refund.
Can I return perishable items?
Due to health and safety regulations, we cannot accept returns on perishable goods (like fresh produce, dairy, or meat) unless they are defective or damaged upon arrival.
How long do refunds take to process?
Refunds are usually processed within 3-5 business days, depending on your bank’s processing times.
Are your products fresh?
Yes! We source our fresh produce daily to ensure you receive only the best quality. If you aren't satisfied with the freshness of any item, let us know, and we'll make it right.
Do you offer out-of-stock substitutions?
If an item you ordered is out of stock, we will try to contact you to offer a suitable substitute. If we can't reach you, we will refund you for that specific item.