PRIVACY POLICY
Full Trolley

Last Updated: 6 March 2026

Full Trolley respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

By using the Full Trolley website, you consent to the practices described in this Privacy Policy.

  1. INFORMATION WE COLLECT

Full Trolley may collect the following types of personal information:

  • Personal Identification Information
    • This may include your name, surname, phone number, email address, and delivery address.
  • Account Information
    • Information used to create and manage your account on our website.
  • Order Information
    • Details relating to products purchased, payment information, and delivery instructions.
  • Technical Information
    • Information automatically collected when you use the website, such as IP address, browser type, device information, and browsing behaviour.
  • Communication Information
    • Any information you provide when contacting us through email, forms, or customer support.
  1. HOW WE COLLECT INFORMATION

We collect information in the following ways:

  • When you create an account on the website.
  • When you place an order.
  • When you subscribe to newsletters or marketing communication.
  • When you contact us for support.
  • When you browse our website through cookies and tracking technologies.
  1. HOW WE USE YOUR INFORMATION

Full Trolley uses your personal information for the following purposes:

  • To process and deliver your orders.
  • To manage your account.
  • To communicate with you regarding orders or services.
  • To provide customer support.
  • To improve our website and services.
  • To send promotional offers, updates, and marketing communications where consent has been provided.
  • To comply with legal obligations.
  1. SHARING OF INFORMATION

Full Trolley may share your information with trusted third parties only where necessary to provide our services.

These may include:

  • Payment processors
  • Delivery or courier services
  • Website hosting providers
  • IT service providers
  • Marketing service providers

These third parties are required to protect your information and may only use it for the purpose of providing services to Full Trolley.

Full Trolley will not sell or rent your personal information to third parties.

  1. PAYMENT INFORMATION

Payments made on the Full Trolley website are processed through secure third party payment gateways.

Full Trolley does not store credit card details on its servers.

  1. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember user preferences
  • Analyze website traffic
  • Improve functionality and performance
  • Provide personalized content or advertising

You may disable cookies through your browser settings, however some features of the website may not function properly.

  1. DATA SECURITY

Full Trolley takes reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or alteration.

These measures may include:

  • Secure servers
  • Encryption technologies
  • Restricted access to personal information
  • Secure payment processing systems
  1. DATA RETENTION

Full Trolley will retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

  1. YOUR RIGHTS UNDER POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information in certain circumstances.
  • Withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the details provided below.

  1. THIRD PARTY WEBSITES

The Full Trolley website may contain links to external websites.

Full Trolley is not responsible for the privacy practices or content of those websites.

  1. CHILDREN’S PRIVACY

Full Trolley does not knowingly collect personal information from individuals under the age of 18 without parental consent.

  1. CHANGES TO THIS PRIVACY POLICY

Full Trolley reserves the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

  1. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Email: online@fulltrolley.co.za
Website: www.fulltrolley.co.za
Location: Johannesburg, South Africa